Mplus – Adding value to all aspects of business and life

Mplus Group is the largest independent business process and technology outsourcing (BPTO) company in southeast Europe, spanning 49 locations. 

Their workforce of over 12,500 employees supports over 300 clients in more than 25 industries – providing a service in 32 languages. The Group provides customer relationship and human resource management solutions, software including customer engagement platforms, customer relationship management and robotic process automation, offering a multidisciplinary approach to their clients.

In July 2022 Mplus Group’s holding company issued the first Sustainability-Linked Bond in Croatia. Under this framework, the Group can issue further sustainability-linked instruments aimed at financing or refinancing projects that would enable the Group to achieve its ESG objectives. The Group also utilised the independent ESG rating provider Sustainalytics to confirm that the Sustainability-Linked Bond Framework is aligned with the five core components of the Sustainability-Linked Bond Principles 2020.

For the purpose of the bond, Mplus Group set two KPIs and accompanying sustainability performance targets which set out their plan for implementation:

Progress on the KPIs will be published within Mplus Group’s annual sustainability reports.

Read more about Mplus’s ESG efforts including their targets and ambitions in their 2022 Sustainability Report which discloses against GRI standards and reports progress against the UN Sustainable Development Goals in line with their commitment to the UN Global Compact.