Portfolio

M+ Group

Overview

Partnership
October 2015 – present

Sector
Services

Location
Former Yugoslavia

Website
mplusgrupa.com

The leading independent outsourced contact centre service provider in South East Europe

 

In October 2015 MidEuropa bought Customer Management Center (CMC), the leading independent outsourced contact centre service provider in Turkey, as part of divestment of non-core operations by former owner ISS Turkey. 

As part of the plan to expand internationally and utilise Turkey as a low-cost near-shore delivery location to serve European clients, CMC was merged with Croatia’s M+ Group in February 2020. As a result of the merger, as well as further bolt-on acquisitions, M+ Group has become a formidable player in Europe and the leading independent BPO services provider in South East Europe. M+ Group serves over 150 clients with over 7,000 people based in 13 delivery centers across multiple countries, providing client support with over 20 languages on a global basis.

 

Partnership highlights:

  • Established and expanded near-shoring model by serving Western European clients from lower cost SEE and Turkey delivery centres
  • Expanded into high growth e-commerce and quick commerce segments by serving emerging global clients on a multi country and multi-language basis
  • Expanded non-voice as well as broader IT and BPO services, including developing robotic process automation and omnichannel CRM platforms for clients

 

Value creation:

  • International Expansion
  • Operational Excellence
  • Acquisitive Growth