MidEuropa Acquires Customer Management Center

MidEuropa, the largest private equity firm focused on Central Europe and Turkey, with over €4 billion of funds advised or managed, announced that it has signed a binding agreement to acquire a 100% shareholding in Customer Management Center (“CMC” or the “Company”). The transaction is subject to customary closing conditions, and is expected to be completed in Q4 2015.

Established in 2000, CMC is the largest independent outsourced call centre and customer management services provider in Turkey. The Company operates 4 call centres in Istanbul, Malatya and Sanliurfa, and provides both inbound as well as outbound services to blue chip corporate customers operating in various industries.

Kerim Turkmen, Partner and Head of MidEuropa’s Istanbul office commented:

“CMC marks our second investment in Turkey. CMC has the scale, efficiency, quality of service and longstanding client relationships which make it an ideal platform for growth within the underpenetrated and fragmented customer management sector in Turkey. We have been impressed with CMC’s management team and their dedication to providing the highest quality and solution oriented services to their clients and look forward to supporting them in the coming years.”

Tolga Basarir, CEO of CMC, added:

“We are pleased to welcome MidEuropa as a strong and highly reputable investor, and look forward to working with them to lead the Company through its next phase of growth. We believe that MidEuropa’s financial strength, regional experience, and focus on best practices will be instrumental for the CMC’s continued growth and success.”

The transaction was executed by Berke Biricik and Can Karapence from MidEuropa, with Pragma Corporate Finance as M&A, White & Case as legal, EY as financial and tax, Deloitte as commercial and IT, and Gras Savoye as insurance advisers.